AI agents are everywhere—at least, that’s what Microsoft, Salesforce, and half of Silicon Valley want you to believe. If you listen to them, AI-powered assistants are on the verge of replacing customer service reps, automating workflows, and writing business proposals with zero human involvement. Reality check: they...
How RAG is Transforming Industries Retrieval Augmented Generation (RAG) is revolutionizing bid management, customer service, and compliance by combining real-time data retrieval with AI. Unlike traditional models, RAG minimizes hallucinations, enhances accuracy, and optimizes decision-making with up-to-date, verified insights. Many businesses now adopt Private AI and on-prem...
I called AAA to get a car towed last month, the subcontractor who moved the car was fantastic - everything that I could possibly want in a tow-truck driver on what was (obviously) a bad day. After he had backed the car into my narrow...
Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....
We have all been tossed about by the current crisis having to make hard choices and swift changes. Here are a few companies giving support during the coronavirus economic fallout. ...
Make managing your remote customer service team easier with CSAT.AI....
When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. For some of you this may be new...
Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....
International Women’s Day is March 8th, a prime time to check in with how far we have come in female CX with buying power, challenges and CX solutions...
Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one. ...