22 Jan CX Futurism Customer Service Buzz
Futurism: “concern with events and trends of the future, or which anticipate the future.” ...
Customer Satisfaction Blog
15 Jan 4 Ways To Avoid Post-holiday Burnout In Customer Service Agents
Conceptual photo illustrating burnout syndrome at work...
08 Jan New Year, New Rules: Consumer Trust, Data Privacy And Compliance In Contact Centers
It was destined to happen. The Wild West of digital media, with its international reach, enticing freedoms and little regulation, could not last without standards of regulation....
18 Dec Bad Bot vs Good Customer Service
The chatbot. These digital interface tools have become a familiar, sometimes funny, sometimes maddening part of online customer service. Even with the growth of AI there are many bad bots, but they do not have to crush good customer service. ...
11 Dec Empathy Is Great For Cx But It Doesn’t Solve Customer Service Problems Alone
Let’s get clear on empathy, what it means and how it fits into creating great customer experience and your company culture....
04 Dec CX and EX: Balancing Company Policies And Customer Service Agent Needs
Yeah, we know. Relationships are hard. But human beings (and businesses) don't do well on an island alone. Build your CX and EX together....
20 Nov Stop the Churn and Burn of Customer Service
High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, customer service agents are often treated badly. It’s time for businesses to take responsibility for the environment their employees work in by reducing employee harm....
13 Nov Win the Game: Power Up your Customer Service with a Quality Assurance Strategy
Business challenges are like levels in a game. The more tools, skills and tricks you have (especially if you’re a noob), the more successful you will be. You can power up your customer service with a Quality Assurance strategy for a successful business campaign. ...
06 Nov An Unhappy Customer Service Agent is More Than a Meme
An unhappy customer service agent is more than a meme, it is a problem with a solution....
30 Oct Don’t Bury your Customer Service
If your customer service avenues are more hidden than the mummy’s tomb you are likely to lose repeat business....