Your business type, structure or even location may not require you to give much attention to software applications or emerging technologies of the moment like artificial intelligence, IoT or blockchain. But, as we enter the era of customer service, your competitors are testing and deploying...
Technology is developing at a dizzying pace. Around for one-quarter of a century, we are in the youth of the Internet, which has given many people the ability to connect one-to-one via instant messaging, websites for any niche interest you can imagine and social media....
When to Apply AI, a Human or a Hybrid Approach to Improve Business Processes While we can all agree that AI is certainly a leading technology trend being tapped to pack more power into software applications,business processes and analytics, the real challenge lies in determining how...
By far, healthcare is one of the leading industries to be positively impacted by artificial intelligence. The marriage of the two is already resulting in real cost benefits for both providers and patients. And, once you combine AI with automation and workflows that connect disparate...
If you’re wondering, are chatbots something I really need to add to the marketing mix? Consider the following before feeling overwhelmed by what may feel high on the gimmick scale: There are currently more than 30,000 Facebook Messenger chatbots According to a recent TechCrunch...
Now that we’re entering the customer-focused era, CEOs have an important choice to make. It’s not about whether to harness the power of machine learning to improve customer services, but how. Because the required skillset needed to develop machine learning workflows and apps is in...
The technological ecosystem needed to enable AI has finally formed. And, just like a perfect storm, AI’s timeline and path is hard to predict and many business owners don’t know whether to closely follow and obsess with it or hope it passes them by altogether. What...
You might have noticed that your company is receiving an increase in negative comments on social media. Or that calls into your support center are on the rise and customer attrition is on the rise. These are all very concerning KPIs. So, where do you...
Many of us are already using forms of artificial intelligence - machines that learn and act as sentient beings that can sense, comprehend and act as humans do - whether we know it or not. First, there was Siri, Apple’s virtual assistant, and Samsung announced...
There are three factors that will distinguish the winners from the losers now and in the future in building multi-location business: accurate, real-time data, the ability to scale processes and systems and agile systems that run continuously without disruption to employees or customers. If you...