CX & Operations Suite

Seamlessly integrates customer experience with back-office operations, making support omni-channel and immediate. We understand that your brand depends on quick processes and responsiveness. Our AI and support experts manage these essential functions, allowing you to focus on growth while we handle operations.

Services

Customer Service

Over 90% Internal quality score, Powered by industry’s best customer experience analysis

Billing

12.5 avg. contacts per hour, Real time payment reporting and monthly accountability

Outbound Support

10% over target CSAT score, Collaborative co-browsing and knowledge based integration

Technical Support

24 hours avg. resolution time, A collaborative approach to reduce the cost per incident

Channels

Live Chat & Email

Social Media

In-App

SMS Text