High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, customer service agents are often treated badly. It’s time for businesses to take responsibility for the environment their employees work in by reducing employee harm....
An unhappy customer service agent is more than a meme, it is a problem with a solution....
One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused...
The industry has trained customers to be rude with a cycle of lies in customer service and poor handling of issues. If you don’t watch your words you train your customers to do the same. ...
An abusive agent is detrimental to a company, and so is an abusive customer. Is booting the bad ones, lik Uber is, good customer service? ...
Customer service agent support is key. Agents have a tough job. Let’s be honest, the work is repetitive and dull. These are human beings tethered to a headset at a desk for hours listening to people complain. There are many demands from supervisors and executives....
Abuse is not high on the list for most job seekers, customer service employees included. Though there are many reasons for agent turnover in contact centers, one cause is harassment from customers. Here are three ways contact center agents are abused and tools to improve...