06 Nov An Unhappy Customer Service Agent is More Than a Meme
An unhappy customer service agent is more than a meme, it is a problem with a solution....
agent support Tag
11 Oct My Personal Customer Service Story: Empathy and Support Inspire Innovation
One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused...
14 Aug Creating Company Culture to Strengthen Customer Service Agent Support
Customer service agent support is key. Agents have a tough job. Let’s be honest, the work is repetitive and dull. These are human beings tethered to a headset at a desk for hours listening to people complain. There are many demands from supervisors and executives....