01 Apr QA, CX and EX for your Remote Customer Service Team – We Can Help
Make managing your remote customer service team easier with CSAT.AI....
AI Tag
05 Feb CSAT.AI for Customer Experience and Quality Assurance, Your New Best Friend
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....
18 Dec Bad Bot vs Good Customer Service
The chatbot. These digital interface tools have become a familiar, sometimes funny, sometimes maddening part of online customer service. Even with the growth of AI there are many bad bots, but they do not have to crush good customer service. ...
18 Sep Don’t Diss the Tech: Best Uses of AI in Customer Service and How Attitudes Toward AI Have Changed
Machine learning based tech is becoming more sophisticated with virtual influencers, robot assistants, AI making appointments by phone. Talking tech, it may seem ironic to mention feelings. Remember it is humans that this tech is meant to support. Building on our article, Human and Machine...
07 Aug Human and Machine are Best Together: AI enhances CX
There is the doom and gloom approach that AI will take over jobs and dehumanize the experience. When used strategically, AI enhances CX, and shows human and machine are best together. ...
03 Jul Will AI mean Contact Center Doom or Boom?
Is AI still predicted to be contact center doom or boom? It depends on where you’re standing. Is AI Killing or Changing Contact Center Jobs? How about this inflammatory post title: Bots and AI continue their march toward call center obliteration. Really? Sounds like a sci-fi logline. Industry...
29 May The Power of Streamlining Customer Experience
I love how technology has streamlined consumer life. Amazon prime provides shopping from home and delivers purchases within hours. GrubHub delivers food to the doorstep of over 19 million users. What an upgrade from epic store lines, waiting weeks for a package, cooking and getting...
06 Mar AI and Empathy in Customer Experience
“I’m sorry, that is not a valid entry,” is not the most empathetic response to a customer inquiry. Yes, AI and automated menus can streamline the customer service process, but don’t forget the human touch of empathy. AI Everywhere It is amazing how far artificial intelligence has...
27 Feb Contact Center Tech – From the Net to AI
The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. (I have mine right here, in case I’m hit by a food craving) The net, IoT, the cloud and AI have and will continue to...
24 Oct The Art of Communication in Contact Centers
With challenges like latency, awkward auto-corrects and improper use of emojis (no, the poop emoji is not chocolate and 'LOL' doesn’t mean lots of love) no one needs more communication problems. This is especially true between customers and businesses which use everything from cell phones,...
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