Business challenges are like levels in a game. The more tools, skills and tricks you have (especially if you’re a noob), the more successful you will be. You can power up your customer service with a Quality Assurance strategy for a successful business campaign. ...
Gender inequality and unequal pay have come to light with the help of things like the #MeToo movement and detailed worldwide studies on the state of gender disparity. These issues are common in the call center and contact center sector. How do we go...
Per The Quality Assurance & Training Connection (QATC) 2018 study, turnover in US contact centers alone is "between 30-45% which is more than double the average for all occupations in the U.S." Intense. There are many reasons why there is so much turnover in call centers. ...
The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. (I have mine right here, in case I’m hit by a food craving) The net, IoT, the cloud and AI have and will continue to...
“Have you tried turning it off and on again?” The phrase spoken by many IT pros and made even more famous in the Britcom The IT Crowd. The character Roy has repeated this question so much he made a recording of it that he plays...