15 Jan 4 Ways To Avoid Post-holiday Burnout In Customer Service Agents
Conceptual photo illustrating burnout syndrome at work...
company culture Tag
06 Nov An Unhappy Customer Service Agent is More Than a Meme
An unhappy customer service agent is more than a meme, it is a problem with a solution....
14 Aug Creating Company Culture to Strengthen Customer Service Agent Support
Customer service agent support is key. Agents have a tough job. Let’s be honest, the work is repetitive and dull. These are human beings tethered to a headset at a desk for hours listening to people complain. There are many demands from supervisors and executives....
11 Apr How Top Brands like Virgin Build Company Culture
You can teach employees a slogan or a marketing soundbite, but what company culture truly is beneath the polish is the foundation upon which the company soars, or falls. It is what people feel about a company and how they talk about it when the...
27 Mar Longevity and Customer Experience – 100 years in business and counting
Slow like an LA rush hour or fast like a New York minute, change is inevitable. Companies that have passed the century mark realize that change is good, like new ice cream flavors. They are embracing the connection between longevity and customer experience, so they...
20 Mar Trends in Customer Experience show Agents Need Support
45% of agents don’t feel they have sufficient tools for success. Why is that? How can you support your customer service agents and improve customer experience?...
30 Jan QA Challenges: A Philosophical Approach
The ancient philosophers understood challenges. Customer service QA challenges don’t have to ruin KPI. Instead, they can be a call to action....
09 Jan Help Your Agents Stay Energized at Work
Ann started her day with a double espresso and a quick lap around the block, but by 2pm she has been staring at the same customer service ticket for ten minutes and can’t remember what her last action on it was. She’s so tired she...