01 Apr QA, CX and EX for your Remote Customer Service Team – We Can Help
Make managing your remote customer service team easier with CSAT.AI....
CSAT.AI Tag
05 Feb CSAT.AI for Customer Experience and Quality Assurance, Your New Best Friend
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....
20 Nov Stop the Churn and Burn of Customer Service
High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, customer service agents are often treated badly. It’s time for businesses to take responsibility for the environment their employees work in by reducing employee harm....
11 Oct My Personal Customer Service Story: Empathy and Support Inspire Innovation
One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused...
29 May The Power of Streamlining Customer Experience
I love how technology has streamlined consumer life. Amazon prime provides shopping from home and delivers purchases within hours. GrubHub delivers food to the doorstep of over 19 million users. What an upgrade from epic store lines, waiting weeks for a package, cooking and getting...
20 Mar Trends in Customer Experience show Agents Need Support
45% of agents don’t feel they have sufficient tools for success. Why is that? How can you support your customer service agents and improve customer experience?...
13 Mar Customer Service Agent Scoring and Actionable Data
“Too much information, running through my brain…” The Police have it right. We're drowning in the amount of info available to us. However, what use is data that isn’t sifted or that comes too late? In customer service it means loss of clients and...