Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....
Make managing your remote customer service team easier with CSAT.AI....
Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....
International Women’s Day is March 8th, a prime time to check in with how far we have come in female CX with buying power, challenges and CX solutions...
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships....
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....
Futurism: “concern with events and trends of the future, or which anticipate the future.” ...
Let’s get clear on empathy, what it means and how it fits into creating great customer experience and your company culture....
Yeah, we know. Relationships are hard. But human beings (and businesses) don't do well on an island alone. Build your CX and EX together....
In Hubspot’s recent The State of Customer Service in 2019 report, they mentioned the earliest recorded customer complaint from 1750 BCE. Wow. This industry has some history. What about the feel good moments? In preparation for Customer Service Week we’re celebrating some customer service successes...