12 Feb Customer Love Benefits Both Sides: Appreciation Is The Chocolate In CX
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships....
customer relationships Tag
25 Sep The Customer Experience Time Loop: Give Information, Get Transferred, Repeat
Are your customers caught in a customer experience time loop? Your customer facing AI solutions, like chatbots, never tire of repetition. However, your customers and agents do....
10 Sep With The History Of Lies In Customer Service, How Do You Build An Authentic Customer Relationship?
A history of lies makes it hard to build a lasting relationship. How do you build an authentic customer relationship in a business climate known for manipulating customers? ...
17 Jul 5 Steps for B2C Relationships That Last Even When Problems Arise
Just like in personal relationships, silence when things go wrong kills B2C relationships. Here are five steps to keep customers even when problems arise....