12 Feb Customer Love Benefits Both Sides: Appreciation Is The Chocolate In CX
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships....
customer retention Tag
30 Oct Don’t Bury your Customer Service
If your customer service avenues are more hidden than the mummy’s tomb you are likely to lose repeat business....
25 Sep The Customer Experience Time Loop: Give Information, Get Transferred, Repeat
Are your customers caught in a customer experience time loop? Your customer facing AI solutions, like chatbots, never tire of repetition. However, your customers and agents do....
12 Jun How Creative Brands Make Customers Feel Good
If you make customers feel good they are likely to stay and more likely to share, like, subscribe, re-post and buy more....
24 Apr Marvelous Customer Experience with Higher, Further, Faster Service
Captain Marvel is not only a powerful super heroine, her catchphrase has business applications - higher, further, faster. Take some tips from this superhero’s motto and raise your customer service game....
23 Jan Smells Like Bad Service
Customer service that stinks leaves a lasting impression. The Automated Menu Goes Round and Round Repetition may have been fun when you were three. "Play the song again, Dad!” As an adult trying to solve a problem it is maddening. Automated menus that never address an issue...
16 Jan Reasons Not to Use a A Customer Service Script
Despite her best performance, the customer service script Jessie was required to use didn’t win her an Oscar and it didn’t answer the customer’s questions. Though they have some useful applications there are reasons not to use a script in customer service....