19 Feb Humor Creativity And Empathy In Customer Service: Know How To Read The Room
Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one. ...
customer service agents Tag
04 Dec CX and EX: Balancing Company Policies And Customer Service Agent Needs
Yeah, we know. Relationships are hard. But human beings (and businesses) don't do well on an island alone. Build your CX and EX together....
20 Nov Stop the Churn and Burn of Customer Service
High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, customer service agents are often treated badly. It’s time for businesses to take responsibility for the environment their employees work in by reducing employee harm....
06 Nov An Unhappy Customer Service Agent is More Than a Meme
An unhappy customer service agent is more than a meme, it is a problem with a solution....
11 Oct My Personal Customer Service Story: Empathy and Support Inspire Innovation
One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused...
28 Aug Uber Banning Bad Customers: Is that Good Customer Service?
An abusive agent is detrimental to a company, and so is an abusive customer. Is booting the bad ones, lik Uber is, good customer service? ...
14 Aug Creating Company Culture to Strengthen Customer Service Agent Support
Customer service agent support is key. Agents have a tough job. Let’s be honest, the work is repetitive and dull. These are human beings tethered to a headset at a desk for hours listening to people complain. There are many demands from supervisors and executives....
07 Aug Human and Machine are Best Together: AI enhances CX
There is the doom and gloom approach that AI will take over jobs and dehumanize the experience. When used strategically, AI enhances CX, and shows human and machine are best together. ...
03 Jul Will AI mean Contact Center Doom or Boom?
Is AI still predicted to be contact center doom or boom? It depends on where you’re standing. Is AI Killing or Changing Contact Center Jobs? How about this inflammatory post title: Bots and AI continue their march toward call center obliteration. Really? Sounds like a sci-fi logline. Industry...
12 Jun How Creative Brands Make Customers Feel Good
If you make customers feel good they are likely to stay and more likely to share, like, subscribe, re-post and buy more....
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