19 Feb Humor Creativity And Empathy In Customer Service: Know How To Read The Room
Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one. ...
empathy Tag
05 Feb CSAT.AI for Customer Experience and Quality Assurance, Your New Best Friend
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....
11 Dec Empathy Is Great For Cx But It Doesn’t Solve Customer Service Problems Alone
Let’s get clear on empathy, what it means and how it fits into creating great customer experience and your company culture....
06 Nov An Unhappy Customer Service Agent is More Than a Meme
An unhappy customer service agent is more than a meme, it is a problem with a solution....
11 Oct My Personal Customer Service Story: Empathy and Support Inspire Innovation
One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused...
02 Oct The Feel Good Moments: Celebrating Customer Service Successes
In Hubspot’s recent The State of Customer Service in 2019 report, they mentioned the earliest recorded customer complaint from 1750 BCE. Wow. This industry has some history. What about the feel good moments? In preparation for Customer Service Week we’re celebrating some customer service successes...
17 Jul 5 Steps for B2C Relationships That Last Even When Problems Arise
Just like in personal relationships, silence when things go wrong kills B2C relationships. Here are five steps to keep customers even when problems arise....
15 May Analog and Digital Customer Experience in Harmony
There are benefits to both digital and analog experience in music. The same is true for customer service. Analog and digital customer experience isn’t a binary choice. ...
06 Mar AI and Empathy in Customer Experience
“I’m sorry, that is not a valid entry,” is not the most empathetic response to a customer inquiry. Yes, AI and automated menus can streamline the customer service process, but don’t forget the human touch of empathy. AI Everywhere It is amazing how far artificial intelligence has...