05 Jun B2C Personalization Power in Customer Engagement
If your communication doesn’t include B2C personalization you’re missing something - your customer...
personalization Tag
01 May To Win Millennial Customers Understand Them Don’t Mock Them
We’ve heard the term “me, me, me generation” and that millennials are lazy and self-obsessed over and over again. The major news outlets quoting stats hasn’t helped. Hasbro even made a Monopoly for Millennials. Not everyone was amused though. Whether you buy into the stereotypes...
24 Apr Marvelous Customer Experience with Higher, Further, Faster Service
Captain Marvel is not only a powerful super heroine, her catchphrase has business applications - higher, further, faster. Take some tips from this superhero’s motto and raise your customer service game....
18 Apr Will Millennials and Gen Z be the Death of the Call Center?
Millennials and Gen Z are the largest customer base in history and their habits are pushing for more than just a rainbow unicorn latte. They want customer service on their terms. Could Millennials and Gen Z be the death of the call center? ...