We have all been tossed about by the current crisis having to make hard choices and swift changes. Here are a few companies giving support during the coronavirus economic fallout. ...
Make managing your remote customer service team easier with CSAT.AI....
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....
Let’s get clear on empathy, what it means and how it fits into creating great customer experience and your company culture....
High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, customer service agents are often treated badly. It’s time for businesses to take responsibility for the environment their employees work in by reducing employee harm....
Business challenges are like levels in a game. The more tools, skills and tricks you have (especially if you’re a noob), the more successful you will be. You can power up your customer service with a Quality Assurance strategy for a successful business campaign. ...
If your customer service avenues are more hidden than the mummy’s tomb you are likely to lose repeat business....
Quality is key. No one wants a subpar product or experience. QA metrics are important for gauging and maintaining quality and thereby customers. Contact center analytics can track and parse multiple metrics including: Average Speed of Answering (ASA) Also referred to as Average Wait Time (AWT)...